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Seeking Customer Service/Data Entry Associate to interact with and follow up with employees within the agency as well as with customers to collect information. This position will capture the data into relevant databases in a timely and accurate manner. The ideal candidate will be focused, diligent, energetic, and have good people’s skills.

Reviews and verifies accuracy, enters and updates a large volume and variety of program-required hardcopy data and records into an electronic data base system.
Prepares, edits and produces standard and designs requested ad hoc reports using the Program’s database’s report-writer and Microsoft Office applications
Follows standard operating procedures to maintain and secure data.
Prepares application documentation
Organizes and maintains a user-friendly hard copy file system and retrieval procedures.
Handles sensitive information and maintains confidentiality and
Maintains office or departmental records and files

Thorough knowledge of:

Office practices and procedures
Data entry, database maintenance, report generation and record keeping methodologies
Ability to use correct grammar, vocabulary, and spelling
Program requirements, intake procedures, regulations, and customer contact skills
Knowledge of office software and applications to the administrative environment

Physical Requirements

Must be able to, physically, perform the basic life operational functions of stooping, fingering, talking, hearing, and repetitive motions.
Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must possess the visual acuity to work with data and figures, operate a computer and other machines and read extensively over an extended period of time.

Desirable Education and Experience

Graduation from high school and
Considerable experience in social service program intake, journey level administrative support, or related work;
An equivalent combination of education and experience may be considered
Bi-lingual (Spanish) a plus
Must possess a valid NC driver’s license; pass physical, drug screen and background checks.

Hourly Range: $11.44 -14.50 DOQ Comprehensive Benefits Package

This position is non-exempt under FLSA and is eligible for overtime

Click here to download the full description of the Customer Service/Data Entry Associate position.

Email resume, cover letter and three professional references with complete contact info to:

Email Subject: Customer Service/Data Entry Associate

Open until filled. EOE & DFWP

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